Modern day workplaces, employees, and their behaviours and expectations from their company have evolved beyond the scope of traditional HR management. Today, the concept of employee engagement, aka, the level of emotional commitment an employee has towards their organisation, has taken centre stage. Engaged employees lead to a better level of service to the customer, increasing customer satisfaction, and thereby leading to higher sales and profits.
So, realising these benefits and why is employee engagement important, your firm has decided to partner with an employee engagement company to build a long-term strategy for the same. You’ve done your research and shortlisted a few firms who were either recommended to you or whose projects you read about. But before you choose one to invest your time and money in, it is vital to check whether they are a right fit for your needs.
To find that out, here 5 questions you must ask your employee engagement company before finalising them:
1. Will my company be working with a dedicated project manager?
If you plan to build a long-term association with your employee engagement company, it is important to have a single point of contact who knows your company in & out as well as its evolving needs, so that they are better able to create employee engagement strategies that are suited to your firm, as well as plan out a custom event calendar. This person would be contactable throughout the business week and could answer all your queries in real-time. Another thing to check would be how quickly your queries and requirements can be fulfilled by the company.
2. Where can I check past client and project reviews for the company from a third-party source?
Before signing the deal, having an unbiased opinion of the firm is essential, as you’re likely to find only positives on a company website. Ask for third-party review sites to understand the whole story, especially for recent projects. Better yet, you can ask the company whether you can directly speak to past clients and understand their experience before moving forward. This will also highlight companies who don’t have any past clientele to connect you with, indicating a lack of openness.
3. How long has the company been delivering employee engagement programs and what has the scale of events been?
You should know the event management and employee engagement experience that lies behind the shiny and attractive websites that companies put up. A company that has “tried & tested” its employee engagement strategies and improved them over the years is a safer bet. Further, you should also ask about the past scale of their events and whether your firm’s size would be manageable for your chosen employee engagement company.
4. Can the company create tailor-made employee engagement programs for your firm?
Personalisation is crucial for ensuring the programs you’re conducting are actually relevant to your workforce. In many cases, you may want to run engagement activities based on your own ideas, which the company has not done before. Or, you may want to ensure that your employee engagement strategy is aligned with your company’s values and activities. Thus, you should look into how much a company is willing and able to customise its offerings for you.
5. Can the company deliver both virtual & in-person events?
It may so happen that in the culture of a hybrid workplace, you would want to conduct both online and offline events. In this case, you should be selecting a firm that has an expertise in virtual events as well as the manpower to conduct on-ground activities.
At ExtraMile, we help your HR teams create custom employee engagement programs. Looking for an employee engagement company to help you plan out a detailed umbrella strategy for your firm? Reach out to us on +91 7400433711 or at contact@extramile.in for a consultation